Refund Policy

 

 

Refund Policy - Trivola Store

At Trivola Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help you.

 1. Return period
You have 14 days from the date you receive your order to request a return.

   2. Return Policy
To be eligible for a return, your item must meet the following conditions:
- Be unused and in the same condition that you received it
- Be in its original packaging
- Have the receipt or proof of purchase

   3. Non-Refundable Items
Certain types of products cannot be returned, such as:
- Personalized or custom-made products
- Personal hygiene products (e.g. underwear, earrings, opened cosmetics)
- Gift cards

 4. Return Process
To initiate a return, please contact us at Info@trivolastore.com with your order number and the reason for the return. We will provide you with the necessary instructions.

Return shipping costs are the responsibility of the customer, unless there is an error on our part or the product is defective.

   5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of the return. If approved, a refund will be issued to your original method of payment within *5-10 business days*.

   6. Exchanges
We only replace items if they are defective or damaged. If you would like to exchange an item, contact us at Info@trivolastore.com

  7. Delivery Issues
If your order does not arrive within the expected time frame, please contact us so we can assist you.

   8. Contact
For questions about our refund policy, contact us at Info@trivolastore.com.